Service
Service built on data, delivered by people
Remote monitoring, AI-assisted troubleshooting and engineers who know your system, for as long as the vessel runs.
Three layers between a fault and a vessel back at work
01
Remote monitoring
Every ZEM system can be reached remotely. Our engineers see live data from batteries, power management and drives, and follow performance and software over the life of the system.
02
AI-assisted troubleshooting
We use AI to simplify the service process. System logs and alarms are analysed to find the likely cause faster and point to the right fix, so more issues are solved remotely.
03
Engineers on the line and on board
A service line on weekdays, emergency support outside hours through your agreement, and engineers on board when a fix needs hands.
From alarm to fix
- Safety events since 2015
- 0
- Systems in service
- 114
01
The system flags an alarm
02
Live data reaches ZEM
03
AI-assisted diagnosis
04
Fixed remotely or on board
Service line
Call during opening hours. Outside hours, emergency support is available for a fee on the number in your agreement. Book yearly maintenance at support@zem.no.
+47 96 00 57 99- Service line
- +47 96 00 57 99
- Opening hours
- Mon–Fri 08:00–16:00 CET
- Under warranty or service agreement
- Free of charge
- Out of warranty
- NOK 1,990 per hour
After delivery
Spare parts
Fast supply of parts for ZEM systems in operation.
Remote support
Our engineers connect to the system to diagnose and resolve issues.
Battery testing and monitoring
Regular testing and performance monitoring over the battery's life.
Software upgrades
Upgrades and optimisation of control and power management software.
Recycling
Responsible recycling and disposal at end of life.
Delivery model
Efficient, transparent, reliable
Every project follows the same six steps, with one ZEM project manager from start to finish.
- 01Refine concept
- 02Detail project engineering
- 03Deliver components
- 04Installation
- 05Commissioning
- 06Project evaluation and close